Terms & Conditions

White Heron Properties arranges short term holiday rentals of properties that they own. The Contract is between White Heron Properties and the Client. The Contract is entered into when White Heron Properties issues the booking invoice - at this stage you are also signing up to our booking conditions. The Client should check the booking invoice carefully and read our booking conditions thoroughly.

A deposit of 25% of the rental fee is payable if the booking is made more than 8 weeks before the start of the rental. The balance shall be payable 8 weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than 8 weeks before the commencement of the rental the total fee is payable. 3% discount for paying by bank transfer or debit card. Amex not accepted.

Any cancellation made by the Client for whatever reason shall be in writing and addressed to White Heron Properties at Whittern Farms Ltd, Lyonshall, Kington, Herefordshire, HR5 3JA. On receipt of notice of cancellation, White Heron Properties will seek to re-let the property for the period of booking. If White Heron Properties succeeds in re-letting the property for the whole period it will refund all the monies paid less an administrative charge of £20 plus VAT per booking. If WHP only succeeds in re-letting the property for part of the period booked it will refund an amount equal to the money paid less the rental for the period which is not re-let plus an administrative charge of £20 plus VAT. If White Heron Properties is unable to re-let the property at all then all monies paid by the Client shall be forfeit to White Heron Properties.

Changes of Date
White Heron Properties may consider a request from a client to change the dates of the booking after confirmation has been issued. Agreement will be given subject to the following conditions being met: i) the request is received more than 8 weeks away from the start of the booking and ii) the client pays an administration fee of £20 plus VAT

VAT is included in the rental fee.

Period of Hire
Rentals commence unless otherwise notified at 4pm on the day of arrival and terminate at 10am on the day of departure. For weekend rentals this is often negotiable. At The Colloquy, the normal weekend is for a two night weekend, this lasts until 6pm on Sunday evening. There is an additional charge of 15% to stay for the Sunday night.

Number of Persons using the Property
The number of persons occupying a property must not exceed the maximum number stated in our information. I.e Colloquy 16 plus extra 7 by agreement and for additional payment as stated on our website, Sherriffs – 18, Gardeners Cottage – 6, Field Cottage – 5, Forge – 4/5. White Heron Properties reserves the right to refuse entry to the entire party if this condition is not observed. Permission for toddlers/babies in cots must also be agreed but is generally up to 3 at The Colloquy and 2 at The Sherriffs and other properties.

Should there be any cause for complaint during the occupation of the property, it must be notified promptly to White Heron Properties and in case of serious problems confirmed in writing. We would investigate immediately and take the necessary remedial action where possible. Compensation will not be offered where the Tenant has denied the Owner the opportunity to rectify matters during their holiday.

Breakages or Damage
The Client is legally bound to reimburse White Heron Properties for replacement, repair or extra cleaning costs on demand. Your credit card number is required in the event of damage. Your booking is not secured unless you have completed this part of the booking form. An amount of £500 will be pre-authorised. This does not mean it will be taken from your account, only that your credit limit will be reduced by this amount. This will be cancelled should no damages be incurred. If damages are incurred up to this amount then it will be taken from the card subsequent to your visit and after communication with yourselves.

Care of the Property
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning.

Cleaning Services
The properties require cleaning at the end of your stay. If you would prefer not to do this, the Platinum Maid Service offers a full cleaning service (must be arranged in advance) with the following charges applicable: The Colloquy £200; The Sherriffs £150; Smaller properties £50; Cancello Rosso  - please enquire

Dogs are welcome in some of the properties (NOT Forge and The Colloquy) but must be under proper supervision and control at all times. They may not go upstairs, and if wet please keep them out of reception/carpeted rooms. They may not sit on the furniture. Any additional cleaning costs for pets are payable as above.

To comply with the latest EU smoking legislation there has been no smoking in any of our properties from 1/7/07. Smoking in the garden only and please be responsible for your stubs.  No smoking in the lower parking courtyard.

White Heron Properties shall not be liable to the Client or third parties for any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. If the property the Client has booked becomes unavailable or unusable for some reason prior to the date of a booking, then White Heron Properties obligation will be to use their best endeavour to find a suitable alternative property or to reimburse the Client for any monies paid.

White Heron Properties does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its servants or agents.

Right of Entry
White Heron Properties shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Do not hesitate to contact Jo or Charlotte if you have any problems or questions.